Frequently Asked Questions (FAQ's)
What do I do if I am missing parts or need replacement parts?
MISSING PARTS:
*If parts are missing from your kit or it is defective in some way, please exchange your product within 30 days of purchase to the retailer. In this way, your return will be processed efficiently and you will receive the product that you need much quicker.
REPLACEMENT PARTS for LAWN FLAGPOLE SETS (RKP15-20 MODELS):
*Pole sections are merchandised in several retail stores including Mills Fleet Farm, Menard’s Home Center, etc. stores at a lower cost to you. Other parts can be placed as a special order directly through most retailers carrying our product line. Smaller accessories such as flag snaps, rope and hardware are a universal fit with most flag manufacturers and can be purchased at many hardware stores & retailers.
*Replacement parts can also be purchased directly from our company but we do have a $20.00 minimum order plus $11.00 UPS shipping/handling cost for processing your order as follows:
RKCPSWG-Replacement 2” dia aluminum flagpole section - $25.00
RKCPBAAG3-Gold Replacement ball - $14.00
RKCPOT2-Replacement Truck/pulley - $9.20
RKCPAC45-Replacement 4.5” cleat w/screws - $1.35
RKCP31635-Replacement halyard (rope) - $10.00
We will accept payment by personal check, Visa or Master card from our customers.
If you wish to place this order, send your order with payment by mail to us (ATTN: Replacement Parts) at the address listed above along with your payment. You may also email your specific request along with payment information to sales@olympus-flag.com, or call our Customer Service Department to order the specific part at 1-800-558-9620.
What is proper flag etiquette?
- The blue field of stars should always be at the peak of the staff, whether flown from a ground set pole or a staff off a building or balcony.
- When displayed against a wall or in a window, the blue field should be uppermost and to the left of the observer.
- When displayed flat on a speaker’s platform, the flag should be behind and above the head of the speaker. If it is displayed from a staff, it is placed to the speaker’s right.
- When the flag is displayed over the middle of the street, it is suspended vertically. The blue field points north on a street running north and south.
- When carried in processions with another flag, the U.S. flag is borne to the right of the other emblem as carried by the marchers. When carried with several other flags, it may be borne in front of the center of the line formed by the other standards.
- No other flag should be placed above the U.S. flag.
- The flag should never have placed on it, nor on any part of it, nor attached to it, any mark, insignia, letter, word, figure, design, picture or drawing of any nature.
- The flag, when flown at half-staff, should first be hoisted to the peak for an instant and then lowered to the half-staff position. The flag should be again raised to the peak before it is lowered for the day.
- The flag, when it is in such condition that it is no longer a fitting emblem for display, should be destroyed in a dignified way, preferably by burning.
- The U.S. government generally expects a nylon flag to last approximately 90 days, based on daily usage from sunrise to sunset- but not during inclement weather. Tests have shown that in some cases, a flag flown 24 hours a day will last only one-forth as long as one flown during the daylight hours only.
- The key to a flags’ longevity is preventative maintenance. The condition of a flying flag should be monitored regularly. When the fly-end begins to tear, it is imperative that the flag be taken down for repair. Larger flags damage much more quickly due to the additional weight of the flag.
What do the colors of the flag mean?
Red: Represents hardiness and valor
White: Signifies purity and innocence
Blue: The color of vigilance, perseverance and justice
When Should the flag be displayed?
| January 1 | New Years Day |
| Jan- 3rd Monday | Martin Luther King, Jr. Day |
| Jan 20 (every 4 years) | Inauguration Day |
| Feb- 3rd Monday | President’s Day |
| March or April | Easter |
| 1st Sunday after the full moon following the vernal equinox | |
| May- 3rd Sunday | Mother’s Day |
| May- Last Monday | Memorial Day |
| June 14 | Flag Day |
| July 4 | Independence Day |
| Sept- 1st Monday | Labor Day |
| September 11 | Patriot Day |
| October-2nd Monday | Columbus Day |
| November-Tuesday after 1st Monday | Election Day |
| November 11 | Veterans Day |
| November-4th Thursday | Thanksgiving |
| December 25 | Christmas |